Hye Tech Mobile Mechanic LLC ("Hye Tech," "we," "us," or "our") operates hyetechmechanic.com and provides mobile automotive services in Los Angeles and surrounding areas. This Privacy Policy applies to information collected through our website and related online interactions.
Information we collect
We collect information you choose to provide when you request service, book an appointment, contact us, use website chat, or otherwise communicate with us. Depending on how you use the site, this may include:
- Your name, phone number, email address, and preferred contact method.
- Your service location or ZIP code.
- Vehicle information such as year, make, model, vehicle type, mileage, VIN when voluntarily provided, and repair or diagnostic details.
- The service you are requesting, preferred appointment date or time, messages, photos, or other information you send us.
- Chat messages and related information when you use our website chat.
Website, analytics, and advertising information
When you visit the site, certain information may be collected automatically by our website or third-party tools. This can include IP address, browser or device information, pages viewed, referring page, approximate location derived from an IP address, and interactions with the website.
We may also receive advertising-attribution information such as campaign parameters and click identifiers (for example, UTM parameters, GCLID, GBRAID, or WBRAID) when they are present. We use this information to understand which advertising or website sources lead to service requests and to measure marketing performance.
How we use information
We may use information we collect to:
- Respond to service requests and appointment inquiries.
- Contact you by the method you selected and confirm availability.
- Provide estimates, diagnostics, repairs, maintenance, and customer support.
- Keep internal records of service requests and communications.
- Operate, secure, troubleshoot, and improve the website.
- Measure website traffic, advertising performance, and conversions.
- Prevent spam, fraud, misuse, or other security problems.
- Comply with legal obligations and protect our rights or the rights of others.
Google Analytics, Google Ads, and Site Kit
Our website may use Google services, including Google Analytics 4, Google Site Kit, and Google Ads, to measure page views, site interactions, service-request leads, advertising performance, and conversions. Google may use cookies or similar technologies and may receive online identifiers and information about your interaction with the site. Google handles that information under its own privacy terms.
Tawk.to website chat
We use Tawk.to to provide website chat. If you use the chat feature, your messages and certain technical information may be processed by Tawk.to so the chat service can operate and so we can respond to you.
Online payments
If you choose to pay a diagnostic fee through a Square payment link, you are sent to Square's hosted checkout. Payment-card information is processed by Square under Square's terms and privacy practices. Hye Tech does not receive your full payment-card number through the hosted checkout.
Cookies and similar technologies
The site and third-party services may use cookies, local storage, pixels, or similar technologies for functions such as security, remembering site preferences, analytics, chat, advertising measurement, and conversion tracking. You can control or delete cookies through your browser settings, although blocking some technologies may affect how certain website features work.
How we share information
We may disclose information to service providers that help us operate the website, communicate with customers, process payments, provide chat, analyze traffic, measure advertising, host the site, or protect it from abuse. Those providers may include companies such as SiteGround, Google, Tawk.to, and Square when their services are used.
We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, investigate fraud or security issues, protect our rights or safety, or in connection with a business transfer such as a merger, acquisition, or sale of assets.
We do not sell personal information for money. Some disclosures of online identifiers to analytics or advertising providers may be treated as "sharing" or targeted-advertising activity under certain privacy laws.
How long we keep information
We retain information for as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business and tax records, resolving disputes, measuring advertising, preventing abuse, and complying with legal obligations. Retention periods can vary depending on the type of information and why it was collected.
Security
We use reasonable administrative and technical measures intended to protect information. No website, transmission method, or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.
Your privacy choices
You may contact us to ask about personal information we maintain about you or to request correction or deletion. Depending on where you live and which privacy laws apply, you may have additional rights regarding access, correction, deletion, limitation, or certain uses or disclosures of personal information. We may need to verify your request before acting on it, and some information may need to be retained when permitted or required by law.
You can also use browser settings and device controls to limit cookies or similar technologies. Because third-party services operate under their own policies, their privacy controls may need to be managed directly with those providers.
Children's privacy
This website and our automotive services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website.
External links
The site may link to websites or services operated by other companies. Their privacy practices are governed by their own policies, not this Privacy Policy.
Changes to this policy
We may update this Privacy Policy when our website, services, vendors, or legal obligations change. The "Last updated" date at the top of this page indicates the most recent revision.
Contact us
If you have a privacy question or request, contact Hye Tech Mobile Mechanic LLC:
Note: This policy describes Hye Tech's current website practices and is provided for transparency. It is not legal advice.