How a diagnostic appointment is confirmed
Start by sending your vehicle details, exact location, symptoms, and preferred appointment time. Hye Tech first confirms availability and whether the requested diagnostic visit is suitable for mobile service. We then provide the required estimate, obtain your authorization, and provide payment instructions.
Advance diagnostic payment
A diagnostic payment is required in advance to confirm a diagnostic appointment after availability has been confirmed. Standard automotive diagnostics are $149. RV/motorhome automotive or chassis-side diagnostics are $199 and include technician dispatch plus up to the first hour of initial diagnosis. Additional RV diagnostic time is $175/hour only after customer approval. Repairs and parts are separate. A technician is not dispatched for an unconfirmed diagnostic appointment.
For the standard $149 automotive diagnostic, if you approve the recommended repair and Hye Tech completes that eligible repair during the same visit, the diagnostic fee may be credited toward eligible repair labor. The diagnostic fee does not apply to parts and does not carry over as a repair credit to a different-day repair visit. Any RV repair credit, if offered, must be stated in the specific estimate/authorization.
If the vehicle cannot be repaired during the diagnostic visit: The diagnostic payment covers the technician's mobile visit and diagnostic service performed. Once diagnostic service has begun, the diagnostic payment is not refundable solely because the vehicle cannot be repaired on site, the repair cannot be completed during the same visit, or the findings show that shop, dealer, specialist, programming, or other equipment-level service is needed.
Pre-purchase inspection access & permission
The customer is responsible for confirming, before the appointment, that Hye Tech will be allowed to access and inspect the vehicle. This includes obtaining permission from the seller, dealer, auction, owner, vehicle custodian, storage or parking facility, property representative, or any other person or business that controls the vehicle or the inspection location.
Non-refundable after dispatch when access is denied or unavailable: If a technician has been dispatched or arrives for the confirmed pre-purchase inspection and the inspection cannot be performed for reasons outside Hye Tech's control, the inspection payment is non-refundable. Examples include permission being denied, the seller or dealer refusing the inspection, the vehicle being in another person's possession or control, the vehicle being locked or inaccessible, keys being unavailable, the vehicle having been moved or not being present, site or property restrictions, or the customer not having authority to provide access.
This rule applies even when no physical inspection can be completed because technician time and travel have already been reserved and incurred. If Hye Tech is the reason a confirmed pre-purchase inspection cannot be performed, the customer may choose a refund of the inspection payment or a reschedule at no additional charge.
Cancellation and rescheduling
At least 2 hours' notice: You may cancel the confirmed diagnostic appointment for a refund, or request that the payment be transferred to one courtesy rescheduled appointment.
Less than 2 hours' notice: The diagnostic payment is non-refundable when a confirmed appointment is canceled less than 2 hours before the scheduled time.
No-show or vehicle unavailable: The diagnostic payment is non-refundable if the customer is not available as arranged, the vehicle is no longer at the agreed location, the vehicle cannot be accessed, or the technician cannot reasonably begin the scheduled service because the vehicle or service location is unavailable.
Technician already dispatched: Once the technician has been dispatched to the confirmed appointment, the diagnostic payment is non-refundable if the customer cancels.
Courtesy reschedule: With proper notice, one courtesy reschedule may be allowed using the existing diagnostic payment. Additional rescheduling may require a new payment and a new confirmed appointment time.
If Hye Tech must cancel
If Hye Tech must cancel a confirmed diagnostic or pre-purchase inspection appointment, you may choose a full refund of the applicable service payment or reschedule at no additional charge.
A booking request is not a confirmed appointment. Diagnostic appointments are confirmed only after Hye Tech verifies availability and the required customer authorization and payment are received.
Questions or changes
To cancel, reschedule, or update the vehicle location, contact Hye Tech as soon as possible at (818) 633-3050. The specific estimate, authorization, invoice, or written communication for a service transaction may contain additional terms required for that job.